Effective Date: 18-06-2025
Who We Are
Chay Now is a HIPAA-compliant telehealth platform offering secure, high-definition video conferencing tools tailored for healthcare providers and individual users. Our website is: https://chaynow.com.
What Personal Data We Collect and Why
User Registration Data
We collect your name, email address, phone number, password, and organization details to create and manage your account securely.
Telehealth Usage Data
Session metadata (e.g., call time and duration), chat content, shared files, and recordings (if enabled) are collected for compliance and service improvement.
Payment & Subscription Information
We collect billing details via secure payment gateways. Credit card information is not stored directly by us.
Support & Communication
We collect your name, email, and message content when you contact us for support.
Device and Analytics Data
We use your IP address, browser type, and usage data to optimize our service and maintain security.
Cookies and Tracking Technologies
Cookies help us store login sessions, preferences, and usage data. You can disable them in your browser settings.
Embedded Content from Other Websites
Some pages include content from third-party websites (e.g., YouTube). These may collect data according to their own policies.
Data Sharing
We do not sell your personal data. It may be shared with healthcare providers, third-party services, or regulatory bodies under HIPAA compliance.
Data Retention
- Account data: Retained as long as your account is active or required by law.
- Session records: Retained in accordance with HIPAA (typically 6 years).
- Support inquiries: Retained for service improvement and legal purposes.
Your Rights
You can request a copy of your personal data, request corrections, or ask for deletion (unless restricted by HIPAA laws). Contact us at privacy@chaynow.com.
Data Security
We use encryption, access controls, and HIPAA-compliant practices to secure your data in transit and at rest.
Breach Notification
In case of a data breach, we will notify you and authorities in accordance with HIPAA rules.
Children’s Privacy
We do not knowingly collect personal information from children under 13 without verified parental consent.
Policy Updates
We may update this policy periodically. The latest version will always be available at https://chaynow.com/privacy-policy.
Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Chay Now Privacy Officer
Email: privacy@chaynow.com
Phone: 833.433.8400